The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the customer data stored within this system, which is managed by a third-party provider. ISO/IEC 27002:2013, specifically within Annex A controls, provides guidance on managing information security in outsourced IT services. Control A.15, “Supplier Relationships,” is directly relevant here. Within A.15, sub-control A.15.1.1, “Information security agreement,” mandates that agreements with suppliers should include provisions for information security. This includes defining responsibilities for data protection, incident management, and audit rights. Furthermore, A.15.1.2, “Supplier service delivery management,” emphasizes the need to monitor and review the supplier’s performance against agreed-upon security requirements. A.15.2.1, “Addressing security within supplier agreements,” requires that security requirements are defined and agreed upon with suppliers, including those related to the protection of information assets. The most appropriate control to address the core requirement of securing customer data in a cloud CRM, by ensuring contractual obligations are met and security is managed throughout the supplier lifecycle, is to establish comprehensive supplier agreements that explicitly detail information security requirements and responsibilities. This proactive approach, rooted in contractual assurance and ongoing oversight, forms the bedrock of managing third-party risk.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The core concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system, especially given that the system is hosted by a third-party provider. ISO/IEC 27002:2013, specifically within Annex A, provides a comprehensive set of controls for information security management. Control A.15, “Supplier Relationships,” is directly relevant here. This control emphasizes the need to establish and maintain agreements with suppliers, including those providing cloud services, to ensure that information security is managed effectively. A key aspect of A.15 is the requirement to address information security in supplier agreements, which includes defining responsibilities, service levels, and audit rights. Furthermore, control A.14, “Asset Management,” and specifically A.14.1.1, “Inventory of assets,” necessitates identifying and cataloging all information assets, including those managed by third parties. Control A.12.4.1, “Control of operational software,” also plays a role in ensuring that software used in operations, like the CRM, is appropriately managed and secured. However, the most encompassing and directly applicable control for managing the security risks associated with a third-party cloud CRM system, particularly concerning the contractual and operational aspects of the supplier relationship, is A.15. This control mandates a structured approach to supplier security management, ensuring that the organization retains oversight and that the supplier adheres to agreed-upon security measures. The question probes the understanding of how to manage security risks when outsourcing critical functions, which is a fundamental tenet of ISO 27002. The correct approach involves a comprehensive review of the supplier’s security practices and the establishment of clear contractual obligations that align with the organization’s own security policies and risk appetite.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The core of the question revolves around selecting the most appropriate control from ISO/IEC 27002:2013 to manage the security of sensitive customer data stored within this system. Considering the nature of cloud services and the need for ongoing oversight, the most relevant control category is “Access Control” (Clause 9). Within this category, specifically, control 9.1.2, “Access to networks and network services,” is crucial. This control mandates that access to networks and network services should be controlled by an access control policy. While other controls might touch upon aspects of data protection, 9.1.2 directly addresses the foundational requirement of securing the network pathways and services that enable access to the cloud CRM, thereby protecting the sensitive customer data. The other options, while potentially relevant in a broader security context, do not directly address the primary security concern of controlling access to the cloud service itself. For instance, control 12.1.2 (“Change management”) relates to the process of modifying systems, not the ongoing access control to them. Control 14.1.1 (“Information security requirements analysis”) focuses on defining security needs during development, which is a precursor to implementation. Control 18.1.3 (“Protection of records”) is important for data lifecycle management but less directly about the network access to the live system. Therefore, ensuring secure network access to the cloud CRM, as outlined in 9.1.2, is the most pertinent control for safeguarding the sensitive customer information.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The core of the question revolves around selecting the most appropriate control from ISO/IEC 27002:2013 to address the security risks associated with storing sensitive customer data in this external environment. Specifically, the need to ensure that the cloud service provider adheres to agreed-upon security requirements and that the organization maintains control over its data necessitates a focus on supplier relationships and their security obligations.

Control 15.1.1, “Supplier relationship management,” is the most fitting control in this context. This control mandates that information security requirements are agreed upon with suppliers, including those providing cloud services. It emphasizes the need for a clear understanding of responsibilities, service levels, and security measures to be implemented by the supplier. This includes provisions for data protection, access control, incident management, and audit rights. By establishing these requirements in a formal agreement, the organization can mitigate risks related to data breaches, unauthorized access, and non-compliance with relevant regulations like GDPR or CCPA, which mandate strong data protection practices.

Other controls, while relevant to information security in general, are less directly applicable to the specific challenge of managing security risks arising from a third-party cloud service provider. For instance, controls related to physical security (e.g., 11.1.2, “Physical entry controls”) or asset management (e.g., 8.1.1, “Inventory of information and other associated assets”) are important but do not specifically address the contractual and oversight aspects of a supplier relationship. Similarly, controls focused on operational security (e.g., 12.1.1, “Documented operating procedures”) are crucial for internal operations but do not directly govern the security posture of an external cloud provider. Therefore, the emphasis on defining and enforcing security requirements within the supplier agreement makes control 15.1.1 the most pertinent choice.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is the protection of sensitive customer data stored within this system. ISO/IEC 27002:2013, specifically clause 14.2.1 “Information security in the development and support processes,” addresses the need to ensure that information security requirements are integrated into the development lifecycle. This includes defining security requirements for new systems, ensuring that security is considered during design, development, testing, and deployment. The question asks about the most appropriate control from ISO/IEC 27002:2013 to manage the security of this cloud-based CRM.

Control A.14.1.1, “Information security policy for network security,” is relevant to network infrastructure but not directly to the security of data within an application. Control A.10.1.1, “Policy on the use of cryptographic controls,” is about encryption but doesn’t encompass the broader security requirements for a system. Control A.12.6.1, “Management of technical vulnerabilities,” is crucial for patching and remediation but is a reactive measure rather than a proactive design consideration for a new system.

Control A.14.2.5, “Secure system engineering principles,” directly addresses the need to incorporate security into the design and architecture of systems. This includes defining security requirements, secure coding practices, and secure configuration management throughout the system development lifecycle. For a new cloud-based CRM, ensuring that secure system engineering principles are applied from the outset is paramount to building a robust and secure solution that protects sensitive customer data. This control provides a framework for embedding security into the very fabric of the system, from its initial design to its ongoing operation, thereby minimizing inherent vulnerabilities.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system, especially considering the shared responsibility model inherent in cloud computing. ISO/IEC 27002:2013, specifically within the context of Annex A controls, provides guidance on managing information security. Control A.14, “System acquisition, development and maintenance,” and A.15, “Supplier relationships,” are particularly relevant. A.14.1.1, “Information security requirements analysis,” mandates that information security requirements are identified and agreed upon during the system acquisition process. A.15.1.1, “Information security in supplier relationships,” requires establishing and maintaining information security controls for all supplier relationships. Given the cloud context, the organization must ensure that the cloud service provider’s security practices align with its own requirements and that contractual agreements clearly define responsibilities. This includes understanding the provider’s data handling, access controls, incident response, and audit capabilities. Therefore, the most appropriate action is to conduct a thorough assessment of the cloud provider’s security posture and ensure these findings are incorporated into the contractual agreement, thereby establishing a clear framework for managing information security risks associated with the outsourced service. This aligns with the principle of due diligence in supplier management and the need to define security requirements for outsourced systems.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The core of the question revolves around selecting the most appropriate control from ISO/IEC 27002:2013 to manage the risks associated with storing sensitive customer data in this external service.

The relevant control category for managing risks associated with third-party service providers, especially cloud services, is found within Annex A of ISO/IEC 27001:2013, which is supported by the guidance in ISO/IEC 27002:2013. Specifically, controls related to supplier relationships and the management of outsourced IT services are paramount.

Considering the options:
* **A.15.1.1 Information security in supplier relationships**: This control directly addresses the need to establish and maintain information security policies and procedures for all types of supplier relationships, including those involving cloud services. It emphasizes ensuring that suppliers adhere to the organization’s security requirements. This is the most fitting control as it encompasses the entire lifecycle of managing a supplier’s information security, from selection to contract termination, and is directly applicable to a cloud CRM.
* **A.12.4.1 Control of operational software**: While important for ensuring the integrity of software, this control is more focused on the software itself and its deployment within the organization’s operational environment, rather than the overarching relationship and security management of a third-party cloud provider.
* **A.18.1.3 Protection of records**: This control focuses on the integrity, authenticity, and confidentiality of records. While relevant to customer data, it’s a more specific control that would be *addressed* within the broader framework of supplier management, rather than being the primary control for managing the cloud provider relationship itself.
* **A.13.1.3 Information transfer**: This control deals with the security of information when it is transferred between different systems or organizations. While data transfer to and from the cloud CRM is a consideration, it is a component of the overall supplier relationship management, not the overarching control for the entire engagement.

Therefore, the most comprehensive and appropriate control for managing the information security risks of a new cloud-based CRM system, which involves a third-party supplier, is to ensure information security is embedded within the supplier relationship management framework.

The scenario describes a situation where a company is developing a new cloud-based service and needs to ensure the security of the data processed and stored by this service. The core of the problem lies in selecting the most appropriate control from ISO/IEC 27002:2013 to address the risks associated with third-party cloud service providers. Clause 15, “Supplier Relationships,” specifically addresses controls related to managing information security when engaging with suppliers. Within this clause, control 15.1, “Information security in supplier relationships,” is paramount. This control requires that information security requirements are agreed with suppliers and that suppliers adhere to these requirements. The subsequent controls within clause 15 provide further detail on how to achieve this, such as due diligence (15.1.1), supplier security management (15.1.2), and managing changes to supplier services (15.1.3). Therefore, the most fitting control to initiate the process of securing data with a third-party cloud provider is the overarching requirement to establish and manage information security within these supplier relationships, which is directly covered by 15.1. The other options, while related to information security, are not as directly applicable to the initial contractual and management framework for third-party cloud services. For instance, access control (Clause 9) is a critical security measure but is a consequence of the supplier relationship, not the primary control for establishing it. Cryptography (Clause 10) is a technical control for data protection, not the management of the supplier itself. Incident management (Clause 16) deals with responding to security breaches, which is reactive rather than proactive in establishing the relationship.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of sensitive customer data stored within this system, especially given the potential for unauthorized access or disclosure. ISO/IEC 27002:2013, specifically within Annex A, provides a comprehensive set of controls to address such information security risks. Control A.14, “System acquisition, development and maintenance,” is particularly relevant here. Within A.14, control A.14.1.1, “Information security requirements analysis and specification,” mandates that information security requirements must be identified and specified for new systems or upgrades to existing systems. This involves analyzing the business needs and threats to define the security controls necessary to protect the information assets. The subsequent controls within A.14, such as A.14.1.2 (Security in development and support processes) and A.14.2.1 (Secure development policy), build upon this foundational requirement by ensuring that security is integrated throughout the system’s lifecycle. Therefore, the most appropriate control category to address the initial security considerations for a new cloud CRM system is the one focused on defining and specifying these security requirements from the outset.

The core of this question lies in understanding the principles of information security incident management as outlined in ISO/IEC 27002:2013. Specifically, it probes the appropriate response to a detected security event that has been confirmed as a breach. Clause 16, “Information security incident management,” is the relevant section. Within this clause, the focus is on the actions taken *after* an incident has been identified and its impact assessed. The primary objective at this stage is to contain the incident, eradicate the cause, and recover affected systems and data to a normal operational state. This involves a structured approach to minimize further damage and restore business continuity. The process typically includes steps like containment, eradication, recovery, and post-incident review. Therefore, the most appropriate immediate action following the confirmation of a breach is to initiate the defined incident response procedures, which encompass these containment and recovery activities. Other options, while potentially part of a broader security strategy, are not the immediate, direct response to a confirmed breach. For instance, revising policies might occur during the post-incident review, and informing external parties is a specific communication step that follows initial containment and assessment, not the primary action. Enhancing access controls is a preventative measure that might be implemented as a corrective action, but not the immediate response to an ongoing breach.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system. ISO/IEC 27002:2013, specifically within Annex A controls, provides guidance on managing information security. Control A.14, “System acquisition, development and maintenance,” is highly relevant here. Within A.14, sub-clause A.14.1.1, “Information security requirements analysis,” mandates that information security requirements are identified and agreed upon for new information systems, taking into account business requirements, legal and regulatory requirements, and threats and vulnerabilities. Furthermore, A.14.2.1, “Security requirements for information systems,” emphasizes that security requirements should be defined, documented, and incorporated into system development, and A.14.2.5, “Secure system engineering principles,” advocates for the application of secure engineering principles throughout the system lifecycle.

Considering the context of a cloud-based CRM, the organization must ensure that the cloud service provider’s security practices align with their own requirements and any applicable regulations, such as GDPR or CCPA, which mandate specific data protection measures. This involves a thorough assessment of the provider’s security controls, contractual agreements, and incident response capabilities. The selection of a cloud provider should be based on their ability to meet these defined security requirements, rather than solely on cost or feature set. Therefore, the most appropriate action is to integrate security requirements into the procurement process and ensure contractual obligations cover data protection, access control, and incident notification. This proactive approach aligns with the principles of secure system acquisition and management as outlined in ISO/IEC 27002:2013.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The core of the question revolves around selecting the most appropriate control from ISO/IEC 27002:2013 to manage the risks associated with storing sensitive customer data in this external service. Specifically, the organization needs to ensure that the cloud provider adheres to agreed-upon security requirements.

Control A.18.1.4, “Protection of records,” is directly relevant here. This control mandates that information records, including those stored in cloud services, should be protected against loss, destruction, and falsification. It emphasizes the importance of maintaining the integrity and availability of records. While other controls might touch upon aspects of cloud security or data protection, A.18.1.4 specifically addresses the safeguarding of the information content itself, which is paramount when outsourcing data storage.

Control A.9.1.2, “Access to networks and network services,” is related to network security but doesn’t directly address the contractual and operational security of the data content within the cloud service. Control A.12.6.1, “Management of technical vulnerabilities,” focuses on patching and vulnerability management of IT systems, which is important but secondary to ensuring the fundamental protection of the stored data itself. Control A.14.2.5, “Secure system engineering principles,” is about building secure systems, which is a proactive measure, but A.18.1.4 is about the ongoing protection of the records once they are in place, especially in a third-party environment. Therefore, ensuring the cloud provider has robust mechanisms to protect the records against unauthorized modification or deletion, as stipulated by A.18.1.4, is the most critical step in this context.

The scenario describes a critical incident involving a data breach of sensitive customer information due to an unpatched vulnerability in a web server. The organization’s incident response plan has been activated. The question asks about the most appropriate ISO/IEC 27002:2013 control to address the immediate aftermath of such an event, focusing on containment and eradication. Control A.16.1.5, “Reporting information security events,” is crucial for ensuring that all relevant parties are informed and that the incident is properly documented. However, the immediate priority after a breach is to stop further damage and remove the threat. Control A.12.6.1, “Management of technical vulnerabilities,” directly addresses the root cause by mandating the identification and remediation of vulnerabilities. In this specific case, the breach occurred because of an unpatched vulnerability, making the proactive and reactive measures related to vulnerability management the most pertinent immediate control to prevent recurrence and contain the current impact. While A.16.1.5 is important for the overall incident management process, A.12.6.1 is the control that directly tackles the technical flaw that led to the breach and is therefore the most critical immediate step to prevent further exploitation and to begin the eradication phase. The prompt emphasizes the *immediate aftermath* and the *unpatched vulnerability*, pointing directly to the need for vulnerability management.

The scenario describes a situation where a company is developing a new cloud-based service that will process sensitive customer data. The primary concern is ensuring the security of this data throughout its lifecycle, from collection to disposal, within the cloud environment. ISO/IEC 27002:2013, specifically within Annex A.18.1.4, addresses the protection of information in the public cloud. This control emphasizes the need for agreements with cloud service providers that clearly define responsibilities for data protection and security. The question probes the most critical aspect of establishing such a relationship to ensure compliance and security.

The correct approach focuses on the contractual obligations and the clarity of responsibilities between the organization and the cloud provider. This aligns with the principles of due diligence and the need for explicit agreements to manage risks associated with outsourcing. Without a clear understanding and documented agreement on how data will be protected, processed, and handled in accordance with relevant legal and regulatory requirements (such as GDPR or CCPA, depending on the customer base), the organization remains exposed to significant security and compliance risks. The agreement must detail security measures, incident response procedures, data sovereignty, and audit rights.

The other options, while potentially relevant to cloud security, do not represent the *most critical* initial step for establishing a secure and compliant cloud service. Conducting a thorough risk assessment is vital, but it is a precursor to defining requirements within an agreement. Implementing robust technical controls is essential, but the foundation for their implementation and management in a cloud context lies in the contractual framework. Obtaining certifications from the cloud provider is beneficial, but it does not replace the need for a specific agreement tailored to the organization’s unique data processing activities and risk appetite. Therefore, the emphasis on a comprehensive agreement that delineates responsibilities is paramount.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality and integrity of sensitive customer data stored within this system, especially given the shared nature of cloud environments. ISO/IEC 27002:2013, specifically within Annex A, provides a comprehensive set of controls for information security management. Control A.14, “System acquisition, development and maintenance,” is directly relevant here. Within A.14, control A.14.1.2, “Security requirements of information systems,” mandates that security requirements must be defined, documented, and agreed upon for all information systems, including those developed in-house, outsourced, or acquired. This control emphasizes the need to consider security throughout the system’s lifecycle. Furthermore, control A.14.2.1, “Security in development and support processes,” requires that security is integrated into development and support processes. When acquiring a cloud-based system, the organization must ensure that the vendor’s development and support processes meet the defined security requirements. This includes understanding how the vendor handles data segregation, access controls, and vulnerability management within their cloud infrastructure. Therefore, the most appropriate action is to ensure that the security requirements, including those related to data protection and vendor development practices, are explicitly defined and incorporated into the contract with the cloud service provider. This contractual agreement serves as the formal mechanism to enforce these security obligations.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The core concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system, particularly in light of potential third-party access and the need to comply with data protection regulations like GDPR. ISO/IEC 27002:2013, specifically within the context of Annex A controls, provides guidance on managing information security. Control A.15, “Supplier Relationships,” is highly relevant here. This control emphasizes the need to establish and maintain information security for all services used by the organization, including those provided by suppliers. Specifically, A.15.1.1, “Information security policy for supplier relationships,” mandates that an organization’s policy on information security should address information security requirements for supplier relationships. Furthermore, A.15.1.2, “Supplier Information Security,” requires that information security be addressed in agreements with suppliers. The most appropriate approach for this scenario, as guided by ISO/IEC 27002:2013, is to ensure that the contractual agreement with the cloud CRM provider explicitly defines the security responsibilities and obligations of both parties. This includes specifying data handling procedures, access controls, incident response protocols, and audit rights, all aligned with the organization’s own information security policies and legal obligations. This proactive contractual approach forms the bedrock of managing security risks associated with outsourced services.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is the protection of sensitive customer data stored within this system. ISO/IEC 27002:2013, specifically within Annex A, provides a comprehensive set of controls for information security management. When considering the protection of data in a cloud environment, particularly customer data which is often subject to privacy regulations like GDPR or CCPA, the focus shifts to controls that address the responsibilities of both the cloud service provider and the customer. Control A.15, “Supplier Relationships,” is directly relevant here. This control emphasizes the need to establish and manage information security for all services used from suppliers, including cloud services. It mandates that agreements with suppliers should cover security requirements, and that the organization should monitor the supplier’s performance against these requirements. Specifically, A.15.1.1, “Information security agreement,” requires that an information security agreement be established with suppliers, specifying security requirements. A.15.1.2, “Managing changes to supplier services,” addresses the need to manage changes to supplier services that could impact information security. A.15.2.1, “Monitoring and review of supplier services,” mandates regular review of supplier services. Given the sensitive nature of customer data and the reliance on a third-party cloud provider, ensuring that the contractual agreements clearly define security responsibilities, including data protection, incident management, and audit rights, is paramount. This aligns with the principle of due diligence in managing third-party risks. Therefore, establishing a robust information security agreement with the cloud CRM provider that explicitly addresses the protection of sensitive customer data, including data residency, access controls, encryption, and breach notification procedures, is the most critical step.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality and integrity of sensitive customer data stored within this system, especially considering potential access by third-party cloud service providers. ISO/IEC 27002:2013, specifically within the context of Annex A controls, provides guidance on managing information security. Control A.14, “System acquisition, development and maintenance,” and its sub-controls are highly relevant here. More specifically, A.14.1.1, “Information security requirements analysis,” mandates that information security requirements must be defined and addressed during the business and information system acquisition, development, and maintenance activities. This includes specifying security requirements for cloud services. Control A.14.2.1, “Security requirements for information systems,” further emphasizes that security requirements must be identified, documented, and agreed upon for all information systems.

When selecting a cloud CRM, the organization must ensure that the chosen provider adheres to stringent security standards and that contractual agreements clearly define responsibilities for data protection, access control, and incident management. This aligns with the principle of ensuring that security is built into the system from the outset and that third-party risks are adequately managed. The focus should be on establishing clear security clauses in the service agreement that reflect the organization’s own security policies and legal obligations, such as those related to data privacy (e.g., GDPR, CCPA, depending on the organization’s location and customer base). The selection process should involve a thorough risk assessment of the cloud provider’s security posture, including their certifications, audit reports, and data handling practices. The correct approach involves proactively defining and embedding these security requirements into the procurement and operational phases of the cloud CRM system.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality and integrity of sensitive customer data stored within this system, especially given that the data will be processed and stored by a third-party cloud provider. ISO/IEC 27002:2013, specifically within Annex A.18.1.4 (Protection of records), emphasizes the importance of maintaining the integrity and availability of records. However, the question focuses on the *selection* of a cloud service provider and the due diligence required. This aligns with controls related to supplier relationships and information security in the cloud. Control A.15.1.1 (Information security requirements for supplier agreements) mandates that information security requirements are agreed with suppliers, including those for cloud services. Furthermore, A.15.2.1 (Addressing security within supplier agreements) requires that agreements with suppliers address security, including the protection of information assets. Considering the specific nature of cloud services and the shared responsibility model, control A.15.1.3 (Information security considerations for cloud services) is directly relevant. This control mandates that specific information security requirements for cloud services are identified and agreed upon, taking into account the nature, scope, and context of the cloud service, including the types of information being processed and stored. Therefore, the most appropriate action for the organization to take *before* signing the contract is to conduct a thorough assessment of the potential cloud provider’s security capabilities and ensure that the contract explicitly addresses these security requirements, particularly concerning data protection, incident management, and audit rights. This proactive approach ensures that the organization fulfills its due diligence obligations and establishes a secure foundation for the cloud-based CRM.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system, especially given that the system is hosted by a third-party provider. ISO/IEC 27002:2013, specifically within Annex A, provides a comprehensive set of controls that can be applied to manage information security risks. Control A.14, “System acquisition, development and maintenance,” is particularly relevant here. Within A.14, control A.14.1.1, “Information security requirements analysis,” mandates that information security requirements must be identified and agreed upon for new information systems, taking into account business requirements, legal and regulatory requirements, and threats and vulnerabilities. Control A.14.2.1, “Security requirements for information systems,” further specifies that security requirements must be defined for the information systems, including those in networked environments, and that these requirements should be incorporated into the system development lifecycle. The question asks about the most appropriate control from ISO/IEC 27002:2013 to address the security of data in a new cloud CRM. Considering the need to define and implement security measures for the system itself, including its integration and operation, control A.14.2.5, “Secure system engineering principles,” is the most fitting. This control emphasizes that secure engineering principles should be established, documented, published, and used in the development of information systems. This encompasses aspects like secure coding, secure configuration, and secure integration, all of which are critical for a cloud CRM system handling sensitive data. The other options, while related to information security, are less directly applicable to the core requirement of ensuring the security of the system’s development and operational environment. For instance, A.13.1.1, “Network security controls,” focuses on network infrastructure, A.18.1.3, “Protection of records,” deals with record management, and A.15.1.1, “Information security policy for supplier relationships,” addresses the broader supplier relationship, but A.14.2.5 directly targets the secure design and implementation of the system itself.

The core principle being tested here is the appropriate application of ISO/IEC 27002:2013 controls in the context of managing information security risks associated with third-party service providers. Specifically, the scenario highlights the need for a robust due diligence process before engaging a cloud service provider. Control A.15.1.1, “Information security agreement,” mandates that agreements with third parties should include provisions relating to information security. This includes specifying the scope of services, responsibilities for information security, and the handling of information in accordance with the organization’s policies. Control A.15.1.2, “Addressing security within supplier agreements,” further elaborates on this by requiring the inclusion of specific security requirements in contracts. Control A.15.2.1, “Monitoring and review of supplier services,” emphasizes the ongoing need to monitor the provider’s adherence to these security requirements. Therefore, the most effective initial step, as per the standard’s guidance on supplier relationships, is to ensure that the contractual agreement clearly defines the security obligations of the cloud provider. This proactive contractual approach establishes the foundation for managing the associated risks and provides a basis for future monitoring and enforcement. The other options, while potentially relevant later in the lifecycle of the relationship, do not represent the most critical *initial* step in establishing a secure third-party cloud service arrangement. For instance, conducting a full penetration test before contract finalization might be premature, as the provider may not yet be obligated to adhere to specific security standards, and the organization might not have a clear understanding of the services to be tested. Similarly, establishing a dedicated security team for cloud oversight is a subsequent step that follows the initial agreement and risk assessment. Finally, while user awareness training is crucial, it pertains to internal users and their interaction with cloud services, not the foundational security posture of the provider itself.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored and processed within this system. ISO/IEC 27002:2013, specifically within the context of Annex A controls, provides guidance on managing information security. Control A.14.1.1, “Information security requirements analysis,” is directly relevant here. This control mandates that information security requirements must be identified and agreed upon for new information systems, including cloud services, during the business and information system acquisition, development, and maintenance processes. The explanation for the correct answer focuses on the proactive identification and documentation of these security needs before the system is fully operational. This involves defining access controls, data encryption standards, logging and monitoring requirements, and incident response procedures tailored to the cloud environment. The other options, while related to information security, do not represent the foundational step of defining these requirements as mandated by A.14.1.1. For instance, establishing a formal security policy (A.5.1.1) is a broader organizational directive, while implementing secure coding practices (A.14.2.1) is a development-specific control. Similarly, conducting regular vulnerability assessments (A.12.6.1) is a post-implementation or ongoing operational control, not the initial requirement definition. Therefore, the most appropriate action is to ensure that the security needs are explicitly defined and integrated into the system’s design and procurement.

The question pertains to the application of ISO/IEC 27002:2013 controls, specifically focusing on the management of information security incidents. The core of the question lies in understanding the appropriate response to a detected security breach. According to ISO/IEC 27002:2013, specifically clause 16, “Information security incident management,” organizations must establish a process for managing information security incidents. This process involves reporting, assessing, and responding to incidents. When a potential security breach is identified, the immediate priority is to contain the incident to prevent further damage or unauthorized access. This containment phase is critical and precedes detailed investigation, root cause analysis, or broader communication. Therefore, the most appropriate initial action is to isolate the affected systems or networks to limit the scope of the compromise. This aligns with the principle of minimizing impact and preserving evidence for subsequent analysis. Other actions, such as notifying external parties or conducting a full forensic analysis, are important but typically follow the initial containment efforts. The emphasis is on a structured and phased approach to incident response, prioritizing the immediate mitigation of the threat.

The scenario describes a situation where a company is implementing a new cloud-based customer relationship management (CRM) system. The core of the question revolves around selecting the most appropriate control from ISO/IEC 27002:2013 to address the security risks associated with storing sensitive customer data in this external environment. Specifically, the need to ensure that the cloud service provider adheres to the organization’s security policies and contractual obligations is paramount.

Control 6.3.1, “Supplier Relationships,” directly addresses the management of security risks arising from the use of outsourced services. This control emphasizes the importance of establishing and maintaining security agreements with suppliers, which should include clear definitions of responsibilities, service levels, and compliance requirements. By ensuring that the cloud provider’s security practices align with the organization’s own standards and legal obligations (such as data protection regulations), the risk of unauthorized access, data breaches, or non-compliance is mitigated.

Control 15.1.1, “Information Security in the supplier relationship,” is a broader control that encompasses the entire lifecycle of the supplier relationship concerning information security. While relevant, it is less specific to the *establishment* of the relationship and the *agreement* on security measures for cloud services compared to 6.3.1. Control 14.2.1, “Security requirements for information systems acquisition,” is focused on the acquisition of information systems themselves, not necessarily the ongoing security management of outsourced services. Control 18.1.3, “Protection of records,” deals with the integrity and availability of records, which is a consequence of good security practices but not the primary control for managing supplier relationships. Therefore, focusing on the contractual and policy alignment with the cloud provider through a robust supplier relationship management framework, as outlined in 6.3.1, is the most fitting approach.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system. ISO/IEC 27002:2013, specifically within the context of Annex A controls, provides guidance on managing information security. Control A.14, “System acquisition, development and maintenance,” is highly relevant here. Within A.14, control A.14.1.1, “Information security requirements analysis,” mandates that information security requirements must be identified and agreed upon for new information systems, taking into account business, legal, and regulatory requirements. Furthermore, control A.14.2.5, “Secure system engineering principles,” emphasizes that secure engineering principles should be established, documented, and applied to the development of information systems. Considering the sensitive nature of customer data and the regulatory landscape (e.g., GDPR, CCPA, depending on the organization’s location and customer base), a robust approach to security during the acquisition and implementation phase is paramount. This includes defining security requirements for the CRM, ensuring the vendor adheres to these requirements, and incorporating security into the system’s design and development lifecycle. Therefore, the most appropriate action is to ensure that the security requirements for the cloud CRM are clearly defined and integrated into the procurement and implementation process, aligning with the principles outlined in A.14.1.1 and A.14.2.5. This proactive approach minimizes risks associated with data breaches and non-compliance.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is the protection of sensitive customer data stored within this system. ISO/IEC 27002:2013, specifically within Annex A.14 (System acquisition, development and maintenance), provides guidance on security requirements for information systems. Control A.14.2.5, “Protection of test data,” is highly relevant here. While the question focuses on the production environment, the principle of protecting data during development and testing is a foundational aspect of secure system lifecycle management. The correct approach involves ensuring that any data used for testing the CRM system, whether it’s a subset of production data or synthetically generated, is handled with the same level of security as the live data. This includes anonymization, pseudonymization, or strict access controls to prevent unauthorized disclosure. The other options are less directly applicable or represent incomplete solutions. Focusing solely on network security (A.13.1.1) is insufficient as it doesn’t address data handling within the application itself. Implementing a generic security awareness training program (A.7.2.2) is important but doesn’t specifically target the data protection during the CRM system’s development and testing phases. Establishing a formal change management process (A.14.2.4) is crucial for system updates but doesn’t directly address the security of test data itself. Therefore, the most appropriate control, by extension of its principles to the production environment’s testing and development phases, is the one that mandates the protection of test data.

The scenario describes a situation where a company is developing a new cloud-based service. The core of the question revolves around selecting the most appropriate control from ISO/IEC 27002:2013 to manage the risks associated with the development and deployment of this service. Specifically, the focus is on ensuring that the development process itself adheres to security principles and that the resulting product is secure.

Control 14.2.1, “Security requirements of information systems,” is the most fitting control. This control mandates that security requirements are defined, documented, and integrated into system development activities. It addresses the need to consider security from the outset of the project, ensuring that security is not an afterthought. This includes aspects like secure coding practices, vulnerability testing, and the establishment of security criteria for acceptance of the developed system. The explanation of this control emphasizes the importance of a proactive approach to security throughout the entire system development lifecycle (SDLC), from conception to deployment and maintenance. It highlights that by embedding security requirements early, organizations can mitigate risks more effectively and build more resilient systems. This aligns directly with the company’s goal of creating a secure cloud service from its inception.

Other controls, while relevant to information security in general, do not specifically address the integration of security into the development process as directly. For instance, controls related to access control (e.g., 9.1.1) or physical security (e.g., 11.1.1) are important but do not target the inherent security of the software being developed. Similarly, controls related to supplier relationships (e.g., 15.1.1) are relevant if third-party developers are involved, but the primary concern here is the internal development process and the security of the service itself. Therefore, focusing on the security requirements of the information system during development is the most direct and effective approach.

The core of this question revolves around understanding the implications of the ISO/IEC 27002:2013 control A.12.1.2, “Change Management.” This control mandates a formal process for managing all changes to information systems. The scenario describes a situation where a critical security patch was deployed without following the established change management procedures, leading to an unintended service disruption. The key aspect of A.12.1.2 is the requirement for a documented process that includes risk assessment, impact analysis, testing, and approval before implementation. The disruption occurred because these essential steps were bypassed. Therefore, the most appropriate response is to reinforce the necessity of adhering to the established change management policy, which encompasses these crucial elements. The other options, while related to security practices, do not directly address the root cause of the incident as described. For instance, focusing solely on incident response (A.16.1) would be reactive, not preventative. Enhancing access control (A.9) or improving vulnerability management (A.12.6) are important, but they don’t rectify the procedural failure that led to the specific problem. The explanation emphasizes the importance of a structured, documented, and approved process for all system modifications to prevent such occurrences, aligning with the principles of A.12.1.2.

The scenario describes a situation where an organization is implementing a new cloud-based customer relationship management (CRM) system. The primary concern is ensuring the confidentiality, integrity, and availability of the sensitive customer data stored within this system, especially given that the system is hosted by a third-party provider. ISO/IEC 27002:2013, specifically within Annex A, provides a comprehensive set of controls that can be applied to address such information security risks. Control A.14, “System acquisition, development and maintenance,” is particularly relevant here. Within A.14, sub-clause A.14.2, “Security in development and support processes,” addresses the need to ensure that security requirements are incorporated into development and support processes. More specifically, A.14.2.5, “Secure system engineering principles,” mandates that security should be an integral part of the system engineering process, considering the entire lifecycle. This implies that the organization must ensure that the CRM system, from its initial configuration and deployment to ongoing maintenance and updates, adheres to robust security principles. This includes secure coding practices, vulnerability management, and ensuring that the cloud provider’s security practices align with the organization’s own security policies and risk appetite. Therefore, the most appropriate control from ISO/IEC 27002:2013 that directly addresses the need to embed security throughout the lifecycle of a new system, especially when dealing with third-party hosted solutions, is the application of secure system engineering principles.

The scenario describes a situation where an organization is developing a new cloud-based service and needs to ensure that the data processed and stored within this service adheres to specific regulatory requirements, particularly those concerning data residency and privacy. ISO/IEC 27002:2013, specifically within Annex A.13.1.1 (Information transfer policies and procedures), emphasizes the need for policies and procedures governing the transfer of information, both within and outside the organization. When considering cloud services, this extends to understanding where data is physically located and how it is transferred across geographical boundaries. Clause 6.1.3 (Risk treatment) of ISO/IEC 27001:2013 (which ISO/IEC 27002:2013 supports) mandates that the organization select information security controls that are appropriate to treat identified risks. In this context, the primary risk is non-compliance with data residency laws, which could lead to legal penalties and reputational damage. Therefore, the most effective control is to ensure that the cloud service provider’s infrastructure and data handling practices align with the organization’s legal obligations regarding data location. This involves verifying that data is stored and processed only in jurisdictions permitted by relevant regulations, such as GDPR or specific national data localization laws. While other controls like access control (A.9) or cryptography (A.10) are crucial for overall security, they do not directly address the specific risk of data residency violations. Similarly, supplier relationships (A.15) are relevant, but the core issue here is the *location* of data processing and storage, which is a direct consequence of the cloud service’s architecture and the provider’s operational policies. The most direct and impactful control to mitigate the risk of violating data residency laws is to ensure the cloud provider’s infrastructure is configured to comply with these mandates.